We understand that you may need to return a product or cancel an order for various reasons. Our policy is designed to assist you with any issues related to returning merchandise or canceling orders. This policy applies to all orders placed with EliteBOX Packaging and does not affect any legal rights you may have under the Consumer Protection Acts.

Refunds & Returns

As EliteBOX Packaging presents services and products custom designed to consumer specifications, we inspire clients to record any discrepancies or faults in furnished merchandise promptly. Please send us an e-mail with your feedback to info@eliteboxpackaging.com within 3 running days of receiving the order.

Corporation-aspect Defects

If a product fault is shown, the enterprise will reprint the complete order at no additional value. The corporation’s choice concerning disorder dedication and duty may be final. Clients’ ought to return the entire order to the employer within 7 working days and bear the transport charges. digital snap shots proving defects are required for order reprinting.

Client-Side Defects

In case of customer-caused defects and a request for a cash refund, the entire order must be returned. Refunds will be issued after deducting shipping, product setup, printing, and billing costs.

Order Cancellation

Once you approve the proof, printing jobs are initiated promptly. You have a 4-hour window to cancel your order after proof approval, with a cancellation fee of 5% of the total order cost if canceled after processing. Order cancellations must be notified within 12 to 24 hours.

Cancellation requests after processing and printing in the press will not be eligible for refunds. However, we offer free warehouse storage and can ship the order when needed.

For inquiries about our refund, order cancellation, or shipping policies, contact us via online chat support or reach out to our sales and customer care representatives at +1 773 666 4404 or e-mail us at info@eliteboxpackaging.com.